Privacy Policy — oz365

Introduction

oz365 is committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains in plain English what personal information we collect from you, why we collect it, how it is used, who it may be shared with, how long we keep it, and what rights you have over your own data. We encourage you to read this document carefully before registering an account or using any services on oz365.

This policy applies to all visitors, registered members, and players of oz365 based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. By accessing or using the oz365 platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy.

Information We Collect

oz365 collects personal information from you in three primary ways: information you provide directly, information we collect automatically, and information obtained from payment processing partners. We collect only what is necessary to deliver our services and comply with anti-fraud obligations.

INFORMATION YOU PROVIDE DIRECTLY

• Full name and date of birth (for age verification — players must be 21 years or older)
• Mobile phone number and email address used during registration
• Preferred username and password (stored in encrypted form, never in plain text)
• National ID or passport number if requested for identity verification (KYC compliance)

INFORMATION COLLECTED AUTOMATICALLY

• IP address, browser type, operating system, and device model
• Pages visited, session duration, game activity logs, and betting history within oz365
• Cookies and similar tracking technologies (see the Cookies section below)

PAYMENT-RELATED INFORMATION

• Transaction amounts, reference numbers, and timestamps associated with bKash, Nagad, Rocket, Upay, or bank transfers
• Mobile banking account numbers associated with deposits and withdrawals (last four digits may be visible in your account history)

How We Use Your Information

Every piece of personal data collected by oz365 is used for a specific, documented purpose. We do not process personal information beyond what is necessary for the service you are using. The primary purposes for which we use your data are:

• Account creation, identity verification (KYC), and age verification (21+ policy enforcement)
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels
• Delivering personalized gaming experiences, relevant promotional offers, and bonus notifications
• Fraud detection, responsible gaming monitoring, and prevention of money laundering activities
• Responding to customer support inquiries, resolving disputes, and improving overall service quality
• Complying with applicable legal obligations and enforcing our Terms and Conditions

Cookies and Tracking Technologies

oz365 uses cookies — small text files placed on your browser — to maintain your session, remember your preferences, and analyze how players interact with the platform. Cookies help us ensure a smooth, uninterrupted gaming experience every time you visit from Dhaka or anywhere else in Bangladesh.

We use three categories of cookies: (1) Essential cookies that are strictly necessary for the platform to function and cannot be disabled; (2) Functional cookies that remember your language, display preferences, and login status; and (3) Analytical cookies that collect anonymized data on how users navigate the site, helping us improve performance and content relevance.

Data Sharing and Disclosure

oz365 does not sell your personal information to any third party. We may share limited, necessary information with trusted partners solely to operate our platform effectively. The categories of third parties who may receive your data and the reasons for disclosure are:

• Payment processors such as bKash, Nagad, and Rocket — to verify and complete financial transactions on your behalf
• Game technology providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — to deliver game content and maintain RNG fairness certification
• Fraud prevention and identity verification service providers — for KYC compliance and anti-money-laundering checks
• Law enforcement agencies or regulatory authorities — only when legally required, under a valid court order or regulatory directive

In all sharing arrangements, oz365 requires that third-party recipients apply the same level of data protection that we apply ourselves. Contractual data-processing agreements are in place with all service partners who handle personal information on our behalf.

Data Retention Schedule

oz365 retains personal data only for as long as is necessary for the stated purpose, or as required by applicable obligations. The following table summarizes our standard retention periods by data category:

Payment Data and Financial Privacy

oz365 understands that financial data is among the most sensitive categories of personal information. All payment processing on our platform — including bKash, Nagad, Rocket, and Upay mobile transactions — is handled through secure, encrypted channels. Full mobile banking credentials are never stored on our servers.

When you initiate a deposit or withdrawal in Bangladeshi Taka (৳), the transaction reference is logged securely for our records. Our payment partners are independently audited and contractually bound to maintain the confidentiality of all transaction data.

• We do not store full mobile wallet PINs or passwords — only the minimum identifiers needed to match a transaction to your account
• Suspicious transaction patterns are flagged automatically by our fraud detection system and reviewed by our compliance team
• Players are encouraged to contact our support team immediately if they notice any unauthorized transaction from their linked mobile banking account

Your Privacy Rights

All players using the oz365 platform have the following rights with respect to their personal data. To exercise any of these rights, please contact our support team using the email address listed in the Contact section below.

• Right of Access — you may request a copy of all personal data oz365 holds about you
• Right to Rectification — you may request correction of any inaccurate or incomplete personal data we hold about you
• Right to Erasure — subject to legal retention requirements, you may request deletion of your personal data when it is no longer necessary for the purpose it was collected
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances, for example while a correction request is being reviewed
• Right to Data Portability — you may request that we provide your data in a structured, machine-readable format so you can transfer it to another service provider

We aim to respond to all privacy rights requests within 30 calendar days of receipt. In complex cases, we may extend this by up to an additional 60 days, in which case we will notify you of the extension and the reason for it.

Security Measures

oz365 employs a layered security architecture to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our platform is secured using 256-bit SSL/TLS encryption across all connections between your device and our servers, ensuring that data transmitted is unreadable to any third party intercepting the connection.

Our internal access controls ensure that only authorized personnel with a demonstrable business need can access personal data. Access logs are maintained and audited regularly. Passwords and security credentials stored in our system are hashed using industry-standard algorithms and cannot be recovered in plain text even by oz365 employees.

Children's Privacy

oz365 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal information from any person under the age of 21. Our registration process includes mandatory age verification steps specifically designed to prevent underage access.

If we discover or are informed that we have inadvertently collected data from a person under the age of 21, we will delete that data immediately without delay. Parents or guardians who believe that their child may have provided personal information to oz365 are urged to contact our support team at once so we can investigate and take appropriate action.

Changes to This Privacy Policy

oz365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the "Last Updated" date at the top of this document. Where required by applicable standards, we will also notify registered users via email or an in-platform notification before the changes take effect.

We encourage all players to review this Privacy Policy periodically to stay informed about how oz365 protects your personal data. Your continued use of the platform following the posting of changes to this policy constitutes your acceptance of those changes. If you disagree with a material change, you have the right to close your account and request deletion of your data under the terms described in the Your Privacy Rights section above.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way oz365 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, and all other regions, during Bangladesh Standard Time (BST, UTC+6) business hours.

You can reach us at: [email protected] — please include your registered username and a clear description of your request so we can process it efficiently.